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Versa 2: Not receiving notifications - Phone restart required message

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‎02-22-2021 07:52 - last edited on ‎02-22-2021 18:34 by Fitbit Moderator

‎02-22-2021 07:52 - last edited on ‎02-22-2021 18:34 by Fitbit Moderator

My versa 2 is constantly saying a phone restart is required I have deleted and re installed the app checked all my phone settings to make sure everything is paired at I have allowed all permissions. Very frustrating as this is one of the main reasons why I got this version of watch. 

 

Moderator Edit: Clarified subject

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‎02-22-2021 18:32 - edited ‎02-22-2021 18:33

‎02-22-2021 18:32 - edited ‎02-22-2021 18:33

Hi @CHolmberg, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎02-22-2021 18:32 - edited ‎02-22-2021 18:33

‎02-22-2021 18:32 - edited ‎02-22-2021 18:33

Hi @CHolmberg, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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