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Versa 2-Reminder to move not working properly.

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‎08-01-2021 08:14 - last edited on ‎08-01-2021 18:31 by Fitbit Moderator

‎08-01-2021 08:14 - last edited on ‎08-01-2021 18:31 by Fitbit Moderator

My reminder to move only works every now and then. Anyone ever have this problem and was able to fix it ? If so , how ?

 

Moderator edit: updated subject for clarity

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‎08-01-2021 18:30 - edited ‎10-03-2021 14:40

‎08-01-2021 18:30 - edited ‎10-03-2021 14:40

Thank you for visiting the Fitbit Community, @IrishFire.

 

Thanks for the information provided.

 

I would recommend restarting your Fitbit Versa 2 by following these instructions.

 

In addition, you can turn reminders to move off and back on. For instructions, please visit this article and open the menu "How do I turn reminders to move on or off on my Fitbit device?".

 

Hope this helps.

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‎10-01-2021 13:57

In response to EdsonFitbit

‎10-01-2021 13:57

Hi, I tried the things you suggested, but still doesn't work correctly. 

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‎10-02-2021 08:59

In response to IrishFire

‎10-02-2021 08:59

Hi @IrishFire  - It may be a clock face issue. Try a different clock face from the gallery, such as SImpleClockPro which has better reminders to move at 40, 50 and 55 minutes and is managed by the clock face and is not limited to 14 hours.

Author | ch, passion for improvement.

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‎10-03-2021 14:44

In response to Guy_

‎10-03-2021 14:44

Thanks for your response, @IrishFire.

 

If after following the instructions above provided by @Guy_ you continue having difficulties with reminders to move, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Thanks for your support, @Guy_.

 

Have a nice day.

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