help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 (SE) is not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2020 05:02 - last edited on ‎07-20-2020 06:15 by Fitbit Moderator

‎07-08-2020 05:02 - last edited on ‎07-20-2020 06:15 by Fitbit Moderator

I have not used my versa 2 for around 2 weeks so I charged my watch and after that I try to sync it.. It was not working normally, so I did factory reset.. After that my watch is not turning on.. I try to chnage the watch again and press the power button several time but still its not turning on.. Please help. Thanks.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-20-2020 06:15

‎07-20-2020 06:15

Hi @Deep662, welcome to our Fitbit Community! Regarding the screen and charging issues that your Versa 2 (SE) has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email recently. In case the issue persists, reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-17-2020 23:03

In response to JuanJoFitbit

‎10-17-2020 23:03

I got a replacement. Now I was asked to do Kyc but I am unable to find the AWB for the order. Can someone help me with that?? 

Best Answer
0 Votes

‎10-19-2020 09:49

In response to Deep662

‎10-19-2020 09:49

Hi @Deep662, thank you for getting back. I'm glad to hear that a replacement unit was provided.

 

Regarding your question, I was able to get in touch with our Support team and was told that they will reply to your email. Please keep an eye on your email account.

 

Let me know if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes