Versa 2 Screen stuck on set on set up and won't show on app

[LouiseOC1]

My fitbit died and after recharging showed the wrong time. It said on the app that it needed to be updated however wouldn't allow me to do so. Since then, I tried to restart the fitbit, which then didn't respond to app at all. It won't show via bluetooth, app won't update (I have reinstalled and installed numerous times, restarted my phone a number of times also). I also tried to disconnect the fitbit and now its not connecting at all. Watch will charge but it stuck on start-up. 

Please help. I have tried troubleshooting all options and contacted support but they can't help me. 

[Odyssey13]

Hi @LouiseOC1  what did customer support tell you? These community forums are comprised of Fitbit users, like yourself. Generally when customer support is unable to provide you with a solution, then there isn't much we can do to help you. 

[Odyssey13]

You posted in the Charge area and it was moved to the Versa area. Which device is it that you have?

[LouiseOC1]

They told me to restart my phone and to redownload and reinstall the application. They said they were unable to help further or provide a change of device because it was no longer under warranty. However, I don't think that the device should stop working like this for no reason, whether the warranty is finished or not. 

[LouiseOC1]

Versa 2. 

[Odyssey13]

Ok, then it's in the right area of the forum @LouiseOC1 . The warranty information is here - click - and customer support is the only one who gives us options when there is a problem. If your warranty is over and support can't help, then there's nothing we can do on the forum. Those of us posting here are not employees, but users of Fitbit.