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Versa 2 Shutting Off: Have to Restart

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‎02-26-2020 06:52

‎02-26-2020 06:52

I just got a replacement for one defective Versa 2 about a month ago, and now I have noticed 3 times in the last week that it has shut off on it's own at night somehow and I have to restart. I have to sync to update the time and my sleep info for the night is missed. Has anyone else had this issue? Support told me to do a battery drain test, but my battery has had plenty of juice each time this has happened. I think this is a waste of time. I am SUPER annoyed that my REPLACEMENT is also seemingly slowly fizzing out. Very annoyed!  Halp.

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‎02-28-2020 12:05

‎02-28-2020 12:05

@hadkins611 A warm welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the details mentioned and the troubleshooting tried. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you have any additional questions. 

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