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Versa 2 Sleep Restoration Heart Rate graph is blank

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‎09-17-2020 20:10 - last edited on ‎09-18-2020 07:59 by Fitbit Moderator

‎09-17-2020 20:10 - last edited on ‎09-18-2020 07:59 by Fitbit Moderator

I am on the free trial for premium where it is suppose to monitor your resting heart rate and oxygen levels. However I do not have access to the restoration levels for every day. I got an update Tuesday  and it shows my sleep score and restoration but for Wednesday I am back to know information. Anyone else?

 

 

Moderator Edit: Clarified subject

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‎09-18-2020 07:58

‎09-18-2020 07:58

Hi there @jenNjuice, welcome to the Community Forums. Thanks for letting us know about this issue with your Sleep Restoration Heart Rate graph. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit watch  and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-18-2020 07:58

‎09-18-2020 07:58

Hi there @jenNjuice, welcome to the Community Forums. Thanks for letting us know about this issue with your Sleep Restoration Heart Rate graph. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit watch  and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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