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Versa 2 Sleep score not recorded

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‎03-28-2021 07:49 - last edited on ‎03-29-2021 07:31 by Fitbit Moderator

‎03-28-2021 07:49 - last edited on ‎03-29-2021 07:31 by Fitbit Moderator

I have gotten in touch with customer service multiple time because my sleep score is not getting recorded.  They have fixed it in the past but now are giving me pap about my arm position and tightening the band.  If I get a score consistently for some time and then none, call them and they fix it. how does is it suddenly become something I am doing.  I am so disappointed in this product I may have to start using something else. Not good product.

 

 

Moderator edit: subject for clarity/word choice

 

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‎03-29-2021 07:37

‎03-29-2021 07:37

Hello @Julieaj49 Welcome to the community forums. 

 

I'm very sorry for the experience and thank you for taking the time to provide your feedback. I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process. Definitely your comments are important. 

 

I was able to confirm that you have reached out to our Support Team and they have provided information and assistance. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

 

On a side note, I've moved your post to another board to keep our forums organized. 

 

Hope to see you around. 

Wilson M. | Community Moderator, Fitbit.
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