Versa 2 Steps on the watch not matching the app.

[emmatilbury]

I upgraded to the Versa 2 almost a week ago. I sync my Fitbit almost every day and noticed that when I synced on Sunday that the steps that were showing on my watch were extremely different to those that were showing on the app for that day. I knew I had over 10,000 steps as I had been walking around all day at work and it had vibrated to tell me I had hit 10,000 earlier on that day! I have screenshots which show that when I click into the steps for that day they show the correct number of steps but when I look at the dashboard it is different. I never manually enter steps so I know this is not the cause of the issue. My Fitbit app and watch is up to date and I have tried restarting the watch and uninstalling the app. 

[MimiMutti]

My Versa has just reset the past four days to zero hours of exercise, and random numbers of minimal steps per day, when every day I have completed over 10,000 steps, and synced it every day. Whatever I do, I can’t get it back ~ this product seems unreliable ~ I’ve only had mine since September.

[Gilamonster]

Same here... just got it as a replacement for my versa that had battery issues and now this; not impressed. 

[Purplekazza]

I have just upgraded to the Versa 2. I did 10,000 steps yesterday yet it says 0 on my app, when I go into the activity the steps are there but not transferring g to the day/week total?? Never have this problem with my old charge 2!

[FitnFab_59]

I just started having issues with my Versa2 which I've had since May. The steps are completely off. It gives me credit for steps when I'm sitting. Totally unreliable.