Versa 2 Stopped tracking my heart rate

[KenMos]

My Versa 2 would periodically stop tracking my heart rate. Now is doesn’t track at all.  Yes I’ve looked at the forum and tried all the suggestions to in  CB life a factor reset nothing.  This is frustrating that these things keep happening. This is my 3rd Fitbit product.  I just need it fixed

Moderator Edit: Clarified subject  

[EstuardoFitbit]

Hello everyone, and welcome to the new members in this great community!

For our new members, may I kindly ask if you have tried the steps outlined in the article from my previous post? If not, I highly recommend giving it a try to see if it can help resolve any issues.

For those who have completed all the troubleshooting steps and are still experiencing difficulties, please do not hesitate to reach out to our support team for further assistance.

[KenMos]

We all did. Support supposedly has an open ticket. Heard from them once asking where I purchased.  Haven’t heard back.  Kind of a joke. I’m done 

[Alijane44]

My Fitbit has stopped tracking heart rate for a week now. I’ve tried resetting it twice now and heart rate is blank. 

[Alijane44]

That’s when mine started doing the same 

[Byron831]

Yes, just bought an Apple Watch!

Have a safe day 😷.

[Smile23]

No matter how many times we going through the troubleshooting steps the issues continue. Enough 

[Bjhansan]

I stopped wearing my Fitbit. And I just remembered that I have renewed and paid for another year of Fitbit premium membership. , just a couple of weeks ago. 

[AWei]

We have all tried and it is a waste of time.

[AWei]

Does that mean HR, sleep,O2 and active minutes are now being tracked again?

[Bjhansan]

Can I get (part of) my money back?!!

[KenMos]

Nope. But they’d be happy to give you a small discount to buy another one.  Then in a couple of years the same stiff will happen.  I suggest finding a new brand 

[Lisasssss]

I’m having this issue also and am very disappointed. 

[HottMess007]

This also happened to me.  The only thing my fitbit shows is date, time, and battery percentage.

[KenMos]

Fitbits response “here’s a code for 35% off another device”. Yeah no thanks.