Versa 2 - Strava doesn't sync my activities anymore

[Regenboog25]

Hello

First of all, sorry about the English, I am Dutch.

I am using my fitbit versa 2 for a week or 2 now. I also use strava and downloaded it on my fitbit(account connected with my fitbit) My first activity traced by my fitbit showed up on strava as it use to be. But after dat none of my new activitys showed up.. 

My fitbit versa 2 and strava are connected and I can't see what the problem is.

I tried:

To reconnect strava with fitbit

Delete and reinstall strava on my fitbit versa 2 (also with the revoke thing)

Tried to download the activity manually to upload it to strava by myself, also don't work (got an error)

Tried al this about 3 or 4 times, on my mobile phone and desktop.

I just want to put my activitys on strava and that is possible, but don't work for me. I hope someone can help me.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Regenboog25.

Thank you for the information provided and for trying to resolve the issue before contacting us.

Note the following types of activities won't sync to Strava:

• Non-GPS activities
• Previous activities that weren’t tracked by Strava.
• Duplicate activities—that is, if you already recorded an activity with Strava, a Fitbit activity that occurs at the same time won't sync.

If none of this is related to your case, you can contact Strava customer support or give another try to the troubleshooting steps shared on the Strava website.

Please let us know if you have any question.

[Regenboog25]

Thank you for the response.

Non of the things are related to my problem. I want to download the activity, but that is also not possible. I get an error message. How can i solve that? 

Thank you

[EdsonFitbit]

Thanks for your response @Regenboog25.

If you are having difficulties to export your data, please make sure to follow these steps.

Whether this doesn't help, please attach a screen shot of the error message that you see.

If you have any question, please let us know.

[Ems7]

Hi

same problem over here.

i use my fitbit several months for sync act to strava. Every time without problems.

since this week: a gps act doesn t syncr automaticaly to strava. Ok, you can put the act manually to strava. But thats more work and that is ok for one time but not for every act!

please help us. We want that fitbit the act automaticaly send to strava when we have done our gps act.