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Versa 2 - Stuck in "Unlock with your phone" screen - help please!

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‎12-28-2019 18:00

‎12-28-2019 18:00

Hi there, I received a versa 2 for christmas and have somehow locked it in the "unlock your phone" screen. The device is not associated with my fitbit account so I cannot find a way to reset it, can you please help me? Thanks

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21 REPLIES 21

‎09-07-2021 10:03

In response to savagemilly

‎09-07-2021 10:03

Did you get resolved your issue? I am facing same issue.

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‎09-07-2021 10:30

In response to KeerthiAdapa

‎09-07-2021 10:30

@KeerthiAdapa if your tracker is still connected to your fitbit account. Use the fitbit app to change the password. 

Through App / Account / Your Tracker / Device Lock 

 

If the tracker is not connected to a fitbit account, you need to do the factory reset as explained above. 

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