Versa 2 - Swiper no Swiping

[SarahShpee]

I saw someone else posted this but I didn't see answer.

My Fitbit versa screen is no longer allowing me to swipe. No left, right, up or down. I've restarted, I've checked for updates. Is there something I'm missing? 

[SarahShpee]

To add, I also stopped receiving notifications on my Fitbit last week. Pretty sure it's not related but ...

[Marrrmaduke · Accepted solution]

@SarahShpee If regular reboot doesn't help, you might want to attempt performing a factory reset (restoring the tracker to factory defaults) using the back button. This will wipe the data stored on your tracker but will not delete the stats you have already synced before to fitbit servers. 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[Lulu1974]

I had the same problem and gotten 2 replacements. After going to settings and turning off the quick view feature on the watch it works like a charm. The problem underlies on the screen wake setting. Please put it in manual mode and reboot 2x and you should be fine.