I am very angry. Both my mom and my Alta HR broke after just a year of having it. I thought maybe this was a "one time thing". I then got a Versa 2... I absolutely loved it.
I am a loyal fitbit customer and have referred them to my friends and boyfriend. But after just a year and 6 months of having my Versa 2, the touchscreen stopped working out of the blue. I contacted customer service. They were no help - since it wasn't within the one year limited warranty, they couldn't do anything but give me a 30% off coupon. Bulls****. I didn't want to spend the money to get yet ANOTHER watch, so I decided I was just going to deal with it. I am seeing all sorts of forums online about the SAME issue - people's Versa 2 have not been responding to touch. So basically, I'm unlucky that my touchscreen took a year and a half to break instead of a year because now I have to fork out another $200 to get a new one (which I'm not going to do). I wish it would've broke within the first year so I could at least get a replacement.
Please tell me WHY Fitbit is not addressing this glaringly obvious issue on THEIR end. You are really going to make loyal customers fork out more money because there is some sort of issue that the customer has no control over? C'mon Fitbit. You need to take better care of your customers. In case you're not aware, customers like me are not going to want to deal with this cr** and are going to move on to more reliable companies.
Did I forget to mention that the device completely died a week after the touchscreen malfunction? Yeah, completely black and useless. I then used my dad's charge 3 because he didn't use it. I woke up on my first night of using with it fallen off - the wristband literally snapped in half. To say I am disappointed with Fitbit is beyond an understatement, and it really sucks because before this i was a proud and happy Fitbit owner.
