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Versa 2 Unlock with your phone

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‎07-05-2021 07:56

‎07-05-2021 07:56

For the past 4 days I have had this message on my phone Unlock with your phone and it won't allow me to scroll thru my notifications or anything at that. I can only see the time when I turn my wrist. I have gone thru my Fitbit app on my phone and tried everything I could think of bit it still says that message. Did I miss something on the app? I'm hoping my watch is not defective and if so how do I find out if it is under warranty? 

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‎07-05-2021 18:49

‎07-05-2021 18:49

Welcome to the Fitbit Community, @Cmflo17.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

If you haven't done it already, please visit this article, open the menu "How do I unlock my Fitbit device with my phone?" and follow the instructions.

 

To check your Fitbit device's warranty, it is necessary contacting Customer Support. If you want to chat with them online or give them a call please click here to get connected.

 

If you have any question, please let us know.

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