Versa 2 Warranty policies

[Magicbuttons]

I've had a fit bit versa 2 and had a replacement In April last year as it wouldn't charge and got hot . Yesterday this replacement stopped working too. Fitbit have said it's out of warranty as warranty starts from the original order.. Surely it should extend with the replacement..  I've been offered 35% Off a new product but don't see why I should buy another when the one I had 9 months ago has broken.... Anyone had this issue and how was it resolved? 

Moderator Edit: updated subject for clarity.

[SteveH]

Unfortunately, it's in the terms of the warranty so there doesn't seem to be a way round it. They say:

"Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer"

The full terms can be found via the link at the bottom of this page or via https://www.fitbit.com/global/us/legal/returns-and-warranty

[MarreFitbit · Accepted solution]

Hi there, @Magicbuttons. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As our Support Team and @SteveH has stated, any replacement product will be warranted for the remainder of the original Warranty Period.

The warranty in most of the regions is only for 365 days. (In Europe due to the law, is extended for 2 years). This means that your tracker will be covered for a full year and during this period of time you can receive any replacement in case of a defect. But this warranty does not apply to that new tracker extending the time. The period of warranty would be only applicable on your original purchase until the 365 days have expired.

If you received a replacement within the warranty (365 days) it does not mean it won't be valid after this. Meaning, if your Fitbit device fails again and it's still between the time of the original warranty, you might be eligible for a replacement based on the resolution of our Support Team, this applies until the stipulated time of the warranty had expired.