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Versa 2 - Won't charge - Possibly to Replace?

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‎10-30-2020 16:01

‎10-30-2020 16:01

If you purchase a Fitbit Versa 2 through Amazon, does it come with the same Year Warranty as it does if you were to have purchased it on Fitbit.com?

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‎10-31-2020 02:28

‎10-31-2020 02:28

As long as you bought it from an approved retailer you get the Fitbit warranty (Amazon is on that list). The warranty term depends where you are - it's normally 12 months from purchase but can be 24 months (e.g. in Europe).

 

If you have a problem that can't be resolved then it's usually quicker and easier to claim a replacement from Amazon but if that's no longer available or they cannot help then you can claim from fitbit via customer support at contact.fitbit.com 

 

 

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1 REPLY 1

‎10-31-2020 02:28

‎10-31-2020 02:28

As long as you bought it from an approved retailer you get the Fitbit warranty (Amazon is on that list). The warranty term depends where you are - it's normally 12 months from purchase but can be 24 months (e.g. in Europe).

 

If you have a problem that can't be resolved then it's usually quicker and easier to claim a replacement from Amazon but if that's no longer available or they cannot help then you can claim from fitbit via customer support at contact.fitbit.com 

 

 

Best Answer