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Versa 2: Wrong time and not tracking sleep

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‎10-28-2020 15:49 - last edited on ‎11-03-2020 17:57 by Fitbit Moderator

‎10-28-2020 15:49 - last edited on ‎11-03-2020 17:57 by Fitbit Moderator

Hi there

 

My versa 2 battery was dead a week ago and after charging it the time was an hour and a few mins ahead! I tried app reinstall, unpair and pair again, change the auto time settings.. etc but nothing worked.  I also realized that the new update does not track my sleep! I hope I get it fixed because it is really frustrating 😞 

 

Moderator Edit: Clarified subject

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‎11-03-2020 17:56

‎11-03-2020 17:56

Hi @Marwah, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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