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Versa 2 alarms blacked out

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‎11-14-2020 01:46 - last edited on ‎11-15-2020 16:48 by Fitbit Moderator

‎11-14-2020 01:46 - last edited on ‎11-15-2020 16:48 by Fitbit Moderator

My alarm is compleyely blacked out. Itbis gettibg progressively worse - used to be onlynon the screen where I select the time, now i cant access the app at all anymore with the result that i can set or adjust my alams at all. 

 

Moderator Edit: Clarified subject

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‎11-15-2020 16:48

‎11-15-2020 16:48

Hi @Emmaren, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To fix this situation, I recommend you to restart your Versa 2 following the below steps and let me know if the issue persists:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be here if further assistance is needed. 

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