Versa 2 always at "Please download Fitbit App To Start.."

[Norman_Sim]

Dear All,

Need help urgently on my Versa 2.

After I encounter Sync (to my phone) issue for some days, I reset my Versa 2 to factory mode and it always stuck at "Please download Fitbit App To Start.."

I tried power on/off,unpair, reinstall app and use another phone to pair, however it just don't work.

May I know what I can do to solve this issue.

Thank you very much,

Norman 

[Odyssey13]

Hi @Norman_Sim    which phone and platform are you using? The more we know, the better to assist you.

[Norman_Sim]

Hi Odyssey13, 

Thank you for the reply. I tried on iPhone X (it is doing fine for 2 months) then last week I switch to Note 10 Plus (android) it works for few days then start to have problem.

I also tried on laptop (Windows 10) which don't work too.

Summary

1) Iphone X

2) Note10 Plus

3) Windows 10

[Odyssey13]

Wow, you have one of each platform. Well, Windows 10 can't be used to set up your Versa 2 - click to read. The list of compatible devices - click - shows your iPhone is, but your Note 10 Plus isn't. Be sure you have the latest App update and the latest iOS update. Try restarting the device, too.

[Norman_Sim]

Hi Odyssey13,

The app and iOS are updated. 

For restarting the device, I hold all buttons for 10sec and it restart.

I tried a few times and it don't work.

The phone can't connect to the watch (bluetooth).

Thank you

[Odyssey13]

I've notified a moderator to stop by with any suggestions for you. You could also reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Norman_Sim]

Thank you for the help. I already sent email for further assistance. 

By any chance, can I do a hard reset? Thank you

[AndreaFitbit]

Welcome to the Fitbit Community @Norman_Sim. I'll be glad to assist you with your Fitbit App inquiry. Thank you for describing all the steps you have followed and everything that has happened. 

Please keep an eye to your email. You should be contacted by our team soon. 

@Odyssey13, thank you for the heads up and for your assistance. 

Keep on visiting the forums.