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Versa 2 & iPhone App - Consistently Losing Connection/Sync

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‎05-21-2020 17:35

‎05-21-2020 17:35

Have a current model iPhone SE running IOS 13.4.1 and the Fitbit app v3.21(955)

 

App is regularly not able to find the device unless I 'swipe up' to close the app and relaunch. When starting exercise from the Versa 2 it sticks in 'connecting' mode until I open the app on my phone...then it connects and drops about 60 seconds into the activity. 

 

I have checked all the background refresh settings that I can think of, have insured that the 'all day sync' is on...but can't seem to get this sorted out. 

 

Anyone experience same?

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2 REPLIES 2

‎05-21-2020 19:21

‎05-21-2020 19:21

Mine does not connect even after I swipe - it just says “Looking”

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‎05-21-2020 19:37

In response to Shananarama

‎05-21-2020 19:37

Sounds like there might be a new version of the application coming out in waves soon… Fingers crossed they sorted this out

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