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Versa 2 and Galaxy J6+ compatibility

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‎12-06-2021 05:15 - last edited on ‎12-11-2021 03:49 by Fitbit Moderator

‎12-06-2021 05:15 - last edited on ‎12-11-2021 03:49 by Fitbit Moderator

Hi,

 

I’ve purchased the versa 2 for my mum for a Christmas present but I’m reading that there are lot of issues with Fitbit app and samsung phones.

 

My mum has a Samsung galaxy j6+ which is android 10. All it says on the list of compatible devices is that it needs to be android 8 or higher, rather than giving a list of phone models. 

will the app work with this phone? If not, I’ll return it and buy something else!!!

 

Moderator Edit: Clarified subject

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‎12-11-2021 03:52 - edited ‎09-01-2023 08:44

‎12-11-2021 03:52 - edited ‎09-01-2023 08:44

Hi there, @Clareeowen. Welcome to the Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. 

As you've mentioned, if the Galaxy J6+ is running OS 8.0 or higher, it should work fine. Nevertheless, you can find more information about why the Versa 2 and the phone may be experience syncing difficulties in this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-11-2021 03:52 - edited ‎09-01-2023 08:44

‎12-11-2021 03:52 - edited ‎09-01-2023 08:44

Hi there, @Clareeowen. Welcome to the Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. 

As you've mentioned, if the Galaxy J6+ is running OS 8.0 or higher, it should work fine. Nevertheless, you can find more information about why the Versa 2 and the phone may be experience syncing difficulties in this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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