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Versa 2 and Inspire HR not working

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‎11-30-2020 16:03 - last edited on ‎12-01-2020 16:37 by Fitbit Moderator

‎11-30-2020 16:03 - last edited on ‎12-01-2020 16:37 by Fitbit Moderator

Last year I bought an Inspire HR.  Over the past year I have had 3 separate models that have all stopped working properly.  When one model breaks, fitbit sends another.  After the third one broke, I opted for the 50% off coupon instead of a replacement model hoping that it was the inspire model which was defective.  I just received a brand new Versa 2 and it is not working right out of the box.  It will not charge or turn on.  After speaking with customer service about my experience, they do not seem to care at all that I have had multiple models break or not work.  I now have to send this product back and then they will send me a replacement model in  that hopefully works.  Has anyone else had a terrible experience with either the Inspire HR, Versa 2 or customer service?  I've been using fitbit for years but after all this I think it might be time for a garmin or apple watch

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:37

‎12-01-2020 16:37

Hi @Mfranks1, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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