help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 and Moto G7 connection issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2020 09:19 - last edited on ‎10-02-2020 18:25 by Fitbit Moderator

‎10-01-2020 09:19 - last edited on ‎10-02-2020 18:25 by Fitbit Moderator

I have a Versa 2 and a Motorola Motog7 and it never maintains connectivity. It is very disappointing. I have seen others post this a lot. I have tried stuff posted about notifications and such. 

I never know when it is going to work properly or not. Some runs are fine, gets all data works like a champ, but often it only gets some data due to GPS or some other disconnection issue. 

 

I have no idea if this is an issue with the phone or the versa. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
3 REPLIES 3

‎10-02-2020 18:25

‎10-02-2020 18:25

Hi @Locoversa, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that the Motorola Moto G7 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with this specific phone and your Versa 2 because we haven't fully tested how the connectivity between our Fitbit devices will be using the Moto G7 Bluetooth and the GPS chip as well.

 

On the other hand, if you're experiencing issues with the notifications feature, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps. And for GPS tracking, take a look to: 

 

Let me know if you have any additional questions.

Best Answer
0 Votes

‎10-24-2020 10:26

In response to RicardoFitbit

‎10-24-2020 10:26

Saying that this device is not in the list of tested devices is a big copout. checking the device list you attached, I see a very limited number relative to the many, many phones out there.  The fitbit have been out for some time. The limited number of tested devices, allows for that easy out. The Moto G7 is a pretty typical Android phone.  

 

Still disappointed. 

Best Answer

‎10-24-2020 16:11 - edited ‎10-24-2020 16:13

In response to Locoversa

‎10-24-2020 16:11 - edited ‎10-24-2020 16:13

I own a G7 and have minimal issues with connecting my Versa 2 not to say it hasn't happened to me....make sure any  power saving  features on your phone aren't limiting your connectivity is my best advice.  If you have updated to Android 10 more than likely you'll need to investigate your power saving features.

Best Answer
0 Votes