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Versa 2 and headphones issue

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‎11-26-2019 15:22 - last edited on ‎11-30-2019 18:16 by Fitbit Moderator

‎11-26-2019 15:22 - last edited on ‎11-30-2019 18:16 by Fitbit Moderator

Hey all so I’m really struggling I’ve been trying to pair my versa 2 up to my JVC Flats Wireless Bluetooth Ear phones and it picks them up when I add them and then doesn’t connect I’ve tried resetting Fitbit and earphones and I’ve also held the pairing button for 5 seconds and it says it pairs then it automatically unpairs again!! I love my music and one of the big reasons I bought it for exercising!! Please could someone help thank u x

 

Moderator edit: Updated subject for clarity 

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‎11-30-2019 18:19 - edited ‎11-30-2019 18:19

‎11-30-2019 18:19 - edited ‎11-30-2019 18:19

@Rachel2684  Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry for the delayed reply. I appreciate the time you took to share your experience with your Versa and headphones. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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