Versa 2 and swimming

[Jessie2520]

Hi,

I have had 3 Versa's.  The first one and the latest one completely malfunctioned after wearing in the water.  The first one wouldn't work at all.  The last one  malfunctioning completely with heart rate ever since I wore it in the water.  The one in between was a replacement from Fitbit for the first one that wouldn't hold a charge.  The latest one is three months old.  Spoken to Fitbit who have been hopeless.  Where I purchased it from will replace it with another one, which I'm not going to try.  I can upgrade to Versa 2 and pay the difference.  

My question is are there problems with wearing Versa 2 in the water?  I know lots of people had the same problem as I did with Versa.

Thanks in advance

[LiliyaFitbit]

Hi @Jessie2520, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your experience with Fitbit Versa and our Support team. I apologize for any inconvenience and thank you for your feedback since this helps us to keep improving. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

I appreciate your interest in Versa 2 and understand your concern. Versa 2 is swimproof in a lake, pool, or ocean (up to 50 meters), for more information please see this help article: Can I swim or shower with my Fitbit device?

You can also find more information about tracking swims in this help article: How do I track my swims with my Fitbit device?

I'll be around if you have any additional questions. 

[Jessie2520]

I know it is SUPPOSED to be swimproof. Neither of mine were. Totally over
it and the support from Fitbit. Luckily I live in Australia and it was
returned to the shop I purchased it from. I have now purchased a Garmin.

[LiliyaFitbit]

Hi @Jessie2520, thank you for your response.

I understand your frustration, thank you for letting me know that you returned the device. I appreciate your feedback since this helps us to keep improving. I respect your decision and wish you the best of luck with your health and wellness goals.

Let me know if you have any questions.