Versa 2 app issues not updating details and sleep score

[Daniela263]

Hi all anyone else has an issue with app no updating activity , saying that Sleep score is for Premium users only;always says there is No Network  even though it updates some details and wont others ?.  i have reinstalled the app few times , logging in and out from the app  Thank you

Moderator edit: format

[JuanJoFitbit]

Hi @Daniela263, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since your activities and sleep score data is not updating. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if the issues persist or if your data is getting synced properly now. Also, let me know what are the other details that are not getting synced besides sleep score.

In the meantime, I'd like to share this help article which explains more information about how the sleep score feature works and how it gets tracked.

Looking forward to your response.