help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 appears locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2023 06:41 - last edited on ‎05-29-2023 12:42 by Fitbit Moderator

‎05-26-2023 06:41 - last edited on ‎05-29-2023 12:42 by Fitbit Moderator

Only got 1 button on the left and 0 buttons on the right

 

Moderator edit: clarified subject.

 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎05-26-2023 06:48

‎05-26-2023 06:48

This has happened to mine as well.

Best Answer
0 Votes

‎05-27-2023 22:39

‎05-27-2023 22:39

My fitbit versa2 only has one button. I cant clear the red x and data not cleared. Sync and try again but I cant sync.

Best Answer
0 Votes

‎05-27-2023 22:40

In response to Ash48

‎05-27-2023 22:40

Same issue here.  What is going on ?

Best Answer
0 Votes

‎05-29-2023 11:47

In response to Clockintime

‎05-29-2023 11:47

@Clockintime @Ash48 , A warm welcome to the Community! Thank you for your messages. 

Please follow these steps, some of which you have already done, but the order is important:

  • Restart your Versa 2.
  • Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
  • Turn off Bluetooth and restart your phone. (switch off and on again).
  • When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
  • Go on the app. From here, try setting up the tracker as a new device.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes