help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 apps not working and Fitbit App Gallery isn't either

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-01-2023 06:27 - last edited on ‎11-01-2023 07:03 by Fitbit Moderator

‎11-01-2023 06:27 - last edited on ‎11-01-2023 07:03 by Fitbit Moderator

I noticed yesterday that the weather app wasn't working, noticed today that agenda and find my phone don't work either.  Also, when I'm in the app, when I click on "gallery" to see the apps, the circular arrow just keeps spinning.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-01-2023 07:17

‎11-01-2023 07:17

Hi there, @SuzDea. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the apps on your Versa 2 and the Fitbit App Gallery aren't working as expected. I'll be glad to help you!

To better assist you, with the apps on your Versa 2 not working, what do you mean exactly? Aren't they loading? Aren't they showing data or showing the wrong data? Is your Versa 2 syncing? Keep in mind that all apps you mentioned will work and update as long as your Fitbit device is syncing. If by any chance you're having syncing difficulties, please see Why won't my Fitbit device sync?

As for the Fitbit App Gallery not loading, please try to force quitting the app and try again. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎11-01-2023 07:28 - edited ‎11-01-2023 07:40

In response to MarreFitbit

‎11-01-2023 07:28 - edited ‎11-01-2023 07:40

Hi Maria - my Fitbit is syncing with the app. The apps are loading, but weather and agenda apps aren't updating. The message tells me to sync the mobile app for weather and agenda. Find my phone tells me it couldn't find it, although it was right next to it.

Thanks - now working - I had to reinstall the app on my phone and move my account to Google. It's all working now.

Best Answer