Versa 2 asks me to download the Fitbit app

[Diana82]

During an activity my versa 2 died. I thought it was the battery. But after charging the screen only showed the fitbit sign and the message: "to start download the fitbit app". The light at the back is red instead of green. 

I have done an fitbit update from my phone, removed the app and put it back on to reconnect my Versa but it does not work. What else can i do to make it work? 😩

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Diana82 It's great to see you in our Fitbit Community. I appreciate the time spent trying to get your Versa 2 fixed since it only asks to download the Fitbit app and the light at the back is red.

Please restart your Versa 2 as described in this help article. After this, try setting up your watch from scratch and see if the issues get fixed.

Hope this helps.

[Diana82]

Thanks for the reply.

After the reset of the watch is shows the same message. Still to download the app.
With instaling it can not find the watch to install.
Does not look well at all. Anything else i can do?

Thanks a lot.

Regards Diana
The Netherlands

[JuanJoFitbit]

@Diana82 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.