Versa 2 asks to unlock it with my phone

[Mokie913]

Is anybody having an issue with Versa2 ? my issue is this I got a message from my watch saying to unlock with phone. it connects but when it sends me the four digit pin number I get the message unlock with phone. I can not swipe up or down or left or right, without getting that message.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@Mokie913, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it asks you to unlock it with your phone.

Please follow the steps that are listed in this help article in order to fix this issue.

Keep me posted on the outcome.

[Mokie913]

Thank you for your help. it resolved the issue I was having..

[JuanJoFitbit]

@Mokie913, that's great news! By the way, I'm sorry for the late response. However, I'm so glad to hear that you are back on track. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[patcramos]

It didnt work, what else can I try?  

[Lillac59]

I have the same problem with unlocking my watch and the phone is no longer attached to it. So far its a $200+ piece of junk for me, I have tried everything nothing as work can I get this replaced since I bought that warranty on it. I am so frustrated with it and kinda mad about it.

[Mokie913]

 1) Get on your computer go to your fitbit app, tap on the today app, go to your profile picture, go to your device image.

2) Tap device lock.

3) Find the option to reset your pin code

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

1) Get on your computer go to your fitbit app, tap on the today app, go to your profile picture, go to your device image.

2) Tap device lock.

3) Find the option to reset your pin code

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

Moderator edit: merged reply

[Lillac59]

The problem is my phone will no longer connect so I have no picture of my
phone so now what

Thanks

[Mokie913]

Your next step will be getting hold of customer support, and let them know you would like a replacement.the might have some other step you can try. but they are pretty good about giving you a replacement  

[Lillac59]

Thank You for trying anyway I will call them Thanks

[Mokie913]

Your Welcome!

[Tweedy-7]

Didn't Work.    I tried to reset the PIN through the computer app but got an error message that there was a problem communicating with my device.  I then attempted to factory reset and the device will also not reset. The device only shows the logo.    

[JuanJoFitbit]

@Tweedy-7 It's great to see you in our Fitbit Community. Since you mentioned that your Fitbit device is still showing the Fitbit logo only, even though you have tried the the recommended steps, he best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.