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Versa 2 asks to unlock it with my phone

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‎01-31-2020 15:53 - last edited on ‎02-01-2020 03:38 by Fitbit Moderator

‎01-31-2020 15:53 - last edited on ‎02-01-2020 03:38 by Fitbit Moderator

I tapped the password wrong too many times and it says on my Versa 2, 'Unlock with your phone'. I went onto the Fitbit app on mobile and realized that my Versa 2 had been logged out. So I tried to re-set up the Versa 2 on my phone and I was asked for the 4 digit code. However, the 4 digit code did not appear on my Fitbit; instead it said 'Unlock with your phone'. How do you solve this problem?

 

 

Moderator edit: updated subject for clarity

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‎02-01-2020 03:37

‎02-01-2020 03:37

@Dingd, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it asks you to unlock it with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if you managed to get it resolved. In the meantime, please make sure that you are following the steps that are listed in this help article in order to unlock your watch.

 

Looking forward to your response.

JuanJo | Community Moderator

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