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Versa 2 band is discolouring and peeling off

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‎08-20-2020 02:26 - last edited on ‎08-21-2020 16:34 by Fitbit Moderator

‎08-20-2020 02:26 - last edited on ‎08-21-2020 16:34 by Fitbit Moderator

I purchased a new Fitbit versa 2 and its been a month since purchase. In this, the time the navy blue silicone band is discolouring and peeling off in layers. 

What can I do about it? 

 

Moderator Edit: Clarified subject

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‎08-21-2020 16:32

‎08-21-2020 16:32

Hi @Sneha1889. Welcome back to the forums.

 

I'm glad that you got the Versa 2 and I'm sorry to hear about the damage on your band. This shouldn't be happening and so you can receive the best assistance, I've got in touch with the Support team so a case can be created on your behalf. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

Keep me posted with the outcome.

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