Versa 2 battery and display issues

[TFroman]

Tried to "update" after getting the notification - had a full battery. Came back to get it and found that it used up all of the battery life - put back on the charger but will not charge. Cannot "reset", have cleaned the connectors, and everything else they said to do - black screen except occasionally will get the low battery (with exclamation point). Chatted with an "expert" and all they will do is give me 35% off.  My watch was working properly - no issues, until the update (Fitbit software issue, not wear and tear).  It was a Versa 2, so not under warranty anymore, but shouldn't it be covered if it breaks because of what a software issue did. 35% off, what a scam!  Anyone else have this issue and been taken advantage of?

Moderator Edit: Clarified subject

[Guy_]

Hi @TFroman - unfortunately this is a common issue following a firmware update [or even a factory reset] but Fitbit accept no responsibility for such issues unless it is under warranty.

However you could try a factory reset using the watch button and Customer service should assist you with that, though it is not certain it will help.

Note the 35% discount is only available on the more expensive watches which don't have all the features the Versa 2 has/had.

[Steels07]

It happened to my husband’s Versa 2.  Yes Fitbit/Google will not accept responsibility for it.  I ended up getting him another Versa 2 but will not purchase another one.  I don’t think Versa 2 is available to purchase even if you wanted to replace it on Fitbit shop. These smartwatches are not cheap and who can afford constantly replacing for issues that were not your fault.  GOOGLE does not care about their customers.  It is just very unfortunate.

[1BlingyGal]

I tried resetting my phone this morning after having problems with the touch screen not responding. Got a Reset Failed message that I can't get out of since the screen doesn't respond to touch.  Tried resetting with the same message appearing. Problems started within the past few days. Customer Services' solution is to offer me a 35% discount on a new purchase. Seems like they are trying to force people into spending on newer models.  I'll purchase a new fitness watch but after this experience it won't be a Fitbit.

[spayne322]

Yes, lots of us have had this issue since the software update at the end of July. It's beyond frustrating that FitBit won't acknowledge that they bricked our perfectly functional devices.

I'm now looking at Samsung watches because of this horrible experience. And I'll be sharing my experience with FitBit on every review platform I can find.

[1BlingyGal]

I switched to a Galaxy Watch. A friend just told me she did the same. Too
bad Fitbit refuses to acknowledge the problem. I guess they can afford to
lose business.

[Batgirl407]

I am having the same issues on my Versa 3 and customer service is wasn’t able to help.

[Steels07]

Sorry it is happening to you as well. 

[1BlingyGal]

Thanks. I moved on to a Galaxy watch.