Versa 2 battery dies overnight

[Ditzie]

Twice now my Fitbit has died overnight.  First time there was about 30% battery left and last night there was 60% left. This is really annoying especially when you rely on it for your alarm. 

Is there anyway I can contact Fitbit direct as dont use Twitter and refuse to spend hours on the phone!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Ditzie, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As you may know, your Versa 2 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Regarding your question, please let me know if the issue persists and I will be glad to create a support case on your behalf. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.