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Versa 2 battery draining in less than a day

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‎03-08-2021 19:22

‎03-08-2021 19:22

I purchased a Versa 2 on 2/28, and it worked fine until I charged it yesterday morning. That charge didn't last until this morning, and upon charging it this morning, it dropped from 98%-65% over the course of my workday. Extrapolating this would approximately drain it in less than 24 hours, matching the draining speed from yesterday when the issue first appeared; even though I had notifications disabled and the screen set to manual unlock during the latter portion of that time today. I have tried a power cycle and multiple factory resets, and the fast battery drain issues persist - I charged to 81% on the most recent reset one hour ago and the battery is already down to 72%.

 

Do I have a defective device?

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‎03-09-2021 03:38 - edited ‎10-08-2023 08:28

‎03-09-2021 03:38 - edited ‎10-08-2023 08:28

Hi there @Lucas-K, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out and making sure you've followed the tips and recommendations provided here.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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