Versa 2 battery draining quickly and screen won't work sometimes

[Krishnan1974]

Greetings!!! I use a Fit Bit Versa 2 Watch. Since today I am facing serious issues with the battery. Morning 8 am, when I left home for work, it was 98%, around afternoon when I checked it had drastically come down to 25%. I immediately put the watch on charge. I was 91% when I wore it again. In about 30 minutes it has come down to 75% and is discharging at a faster rate. Another problem, last few days I am facing is the watch goes ful blank frequently, meaning there is only a white square visible, when the power button is pressed, the data nd time shows back again. The battery draining issue is serious. Kindly help on this. Note: I am using fit bit for years now and am aware of how to improve battery life.

Moderator Edit: Clarified subject

[MarreFitbit]

@Krishnan1974 Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issues with your Versa 2. I understand where your concern is coming from. 

I've seen that you contacted our Support Team after posting here to report about these issues. Please stay tuned to your inbox, someone will reach out to you shortly. 

We hope the issues are solved soon. 

[Amccanty]

I have contacted support and rather than resolve my battery issue, which I have had with my original Versa and 2 Versa 2's,  Fitbit offered me 25% off on yet another Fitbit!  This last watch only lasted 4 months before the battery stopped taking a charge!  Please address this issue with battery life.  I was assured when I purchased the Versa 2 this would not happen again.  Thank you.

[MarreFitbit]

@Amccanty Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding, see you around. 

[Krishnan1974]

They offered, you 25% discount on another device, they did not offer anything to me stating that they dont have any system for offering discounts. Pathetic state of affairs. The quality is going down drastically to top up with the not so great customer service. sometimes they act fast and resolve sometimes, they just dont understand the issue or dont want to and the issue hangs in.. Anyway I am moving on from Fitbit for good.