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Versa 2 battery draining, sleep and floors tracking issues

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‎07-26-2020 03:06 - last edited on ‎08-01-2020 04:17 by Fitbit Moderator

‎07-26-2020 03:06 - last edited on ‎08-01-2020 04:17 by Fitbit Moderator


I recently upgraded my charge to a versa 2. Since receiving it I’m noticing a couple of issues and I’ve looked on the community and can’t see any fixes for same

1. Battery life is draining very quickly, barely lasting one full day
2. Sleep is not tracking and I’ve checked the band and tightness etc. It may track one night in a week?!
3. It’s not receding stairs, my house stairs are under recorded. I’ve checked and counted, sometimes it counts them others it doesn’t.

I would appreciate some help/support to rectify these issues?

Many thanks
Aisling 

 

 

Moderator edit: updated subject for clarity

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‎08-01-2020 04:16

‎08-01-2020 04:16

Hi @SunsetRunner, it's great to see you in our Fitbit Community! I'm sorry to hear about the battery draining, sleep and floors tracking issues that your Versa 2 has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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