Versa 2 battery draining

[2kb]

Since Friday my versa 2 has stopped holding its charge, prior to this the battery would last for 3-4 days and the app is synching continually on the app. 
I have removed the Fitbit and reset but still the same. No luck in speaking to anyone at Fitbit. 

[SunsetRunner]

I’ve been having the same issues. Have had my versa 2 just under a year - holds a charge for maybe 3 hours.

[LiliyaFitbit]

Welcome to the Fitbit Community, @2kb @SunsetRunner.

Thanks for the details shared in your post. I appreciate your efforts and recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

You can find our tips to maximize your Fitbit device's battery life in Can I extend my Fitbit device's battery life?

If the issue persists, you can get in touch with our Support team for them to look deeper into the issue. Click here to get connected with them via chat or phone.

Hope this helps. 

[Melissa220]

I have found turning off my Bluetooth and syncing manually keeps my battery life. We think it has something to do with their last update. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Melissa220.

Thank you for joining the thread and sharing your solution. I appreciate your feedback and efforts to help other users.

See you around.

[KayeDee]

Mine was under 2 years old and installed the update then the battery started draining quickly, and the heart rate monitor stopped working. Customer support walked me through a reset and my Versa 2 was dead as a door nail in less than 2 days. 

[LiliyaFitbit]

It’s good to see you in the community, @KayeDee.

Thank you for joining the thread and sharing your experience. I understand how you are feeling and recommend to continue working with our Support team since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

Have a good day.

[vriezenanne]

I am having the same problem.  I charged my watch this morning to 100% and now at 7 pm it’s down to 57%. For no apparent reason.  Why?  What can I do?

[wamslem]

Same, except mine is getting worse each day! I charged this morning at 9am. It’s now 7:30pm, and it’s dead.

[FeKrubl]

Same. Charged it this morning to 100%. It’s currently dead. D E A D. Put it in the charger and it does nothing. Literally dead. So many reports of this, why is Fitbit not correcting this error... update.... app.... whatever the problem is. Fix it. This is my third Fitbit device. I’d hate to go to Apple over an obvious programming error that could be corrected. At least announce that it’s a known problem and  correction is on the way. 

[KayeDee]

Mine died too! Try calling Customer Support and ask to speak to a supervisor.  I called a 3rd time and asked for a supervisor.  I noted all the complaints about it in the Fitbit Community AND a post on Twitter to Fitbit Support where Fitbit Support said they are aware of the issue and are working on a solution. They finally agreed to send me a replacement!

[FeKrubl]

Wait. This problem is literally killing watches off to the point that they need to be replaced????!!! Tell me this is a joke. Wow. 

[KayeDee]

Not a joke. Nothing funny about it. 

[FeKrubl]

I’ve called and was told to wait for an email from the warranty department. I guess time will tell. No admission to a known problem. Tried to tell me that GPS had kicked in the last few days and that drains the battery more. Which may be true but I was out of town the last two days with a dead watch THE ENTIRE TIME and no charger because it typically holds a charge for me for 5 days with my set up. So why would I bring a charger? Not sure what they were seeing but the watch has been dead until I got home, put it on the charger, and watched it die again today in under 24 hours. I now have much doubt in this would situation  turning out in my favor. 

[emerykubinchak]

I had this exact same issue this week and i because to live chat with an agent and since my watch is less than a year old, within like 5 minutes they sent me an email about getting a replacement. this definitely was an issue with the update or something considering it’s happening to many people but i’m glad they will get me  another one!

[FeKrubl]

Consider yourself lucky. I got offered a 35% discount on a new watch. They just lost a customer. I’m beyond mad. No admission of a problem. No explanation. Nothing. How does a watch go from working perfectly and holding a charge for 5-6 days.... to draining itself in 24 hours.... overnight?! I mean, draining to the point of not being able to recharge at all. I don’t think so. 

[KayeDee]

That's what they offered me at first. It's completely unacceptable.  So I called back a 3rd time and insisted I speak to a supervisor. I explained to the supervisor that my versa 2 was working just fine fine until the update. That first the heart rate monitor stopped working. So I called customer support and they walked me step by step through several problems solving steps then a reset. The heart rate monitor still didn't work. Then my battery started  draining faster than it ever had before. Within a day or 2 my watch was dead. It was charging because I could feel the warmth from charging. But the screen was black and it wouldn't even vibrate. AND that I see numerous people complaining of the same issue after the update. I also quoted to her what customer support on Twitter said, that they ARE aware of the issue and are working on a resolution.  That's when she agreed to send a replacement. So be persistent and firm. Don't let them tell you to wait for an email from the warranty department.  Say no. You've already been through that process and that they are damaging their brand by not fairly addressing a recurring issue. 

[KayeDee]

The supervisor then sent me an email while we were on the phone where all I had to do was fill in my name, mailing address, versa 2, size and color. I received confirmation the same day my order was received. Then another email confirming it was in stock. Note: it may be refurbished because she claimed they no longer sell the versa 2. Which is clearly NOT true! You can still order the Versa 2 on their site. It is on sale for $149.99. So they are definitely being disingenuous. When the replacement I receive dies, I will NOT ever buy a Fitbit watch again because of the disingenuous responses. Words matter!!!! And it is insulting to our intelligence that they treat us so condescendingly. 

[vriezenanne]

So from everything I’ve now heard I gather this information:
Fitbit is aware of the issues.
They’re discouraging the use of versa 2 to make you buy a newer model. (Just like Apple was doing with the slowing down of older models)
This seems to be an issue since the last update if installed. (Making it feel purposeful).
I guess for the same cost I’ll buy into the Apple Watch. It’s too bad because many insurance companies now have their insured population use these “watches” to track their activity and it affects their policy fees.
It’s all a money making racket that we seem to be stuck in.

Sent from my iPhone

[LauraF3010]

I am having the same issue.

Last Saturday my Versa 2's battery was suddenly draining very quickly, and by quickly, I mean it would go from 100% to dead in 5 hours. So on the Monday, I got on the online chat to support and they were very helpful and said that as it was in warranty, they would send me a replacement that would arrive 4-5 working days.

I was then sent a tracking number, but this tracking number said that it was delivered 2 months ago which is very confusing. Then on Friday I received an email from Fitbit saying that the tracking number was incorrect and I would receive a new one shortly. However, three days later and I am still waiting for my new tracking number.

I have been on the online chat to support this morning and they have said that due to the tracking number being incorrect they have to order the replacement again, in their words 'I can't tell you when this will be ordered, but it will be soon'. Why can't they order it now??

I guess I am just frustrated that my fitbit is not fit for purpose as I have to charge it every 5 hours and no one at Fitbit seems to know what the hell is going on. 😫