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Versa 2 battery drains after the update

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‎05-27-2020 16:22 - last edited on ‎06-22-2020 03:51 by Fitbit Moderator

‎05-27-2020 16:22 - last edited on ‎06-22-2020 03:51 by Fitbit Moderator

I recently updated my operating system.  After the update, my battery life dropped from 4 days to about 8 hours and my green sensor to track heart rate stopped working.  I have checked my settings, restarted, and completed a factory reset with no luck.  Please help!

 

Moderator Edit: Clarified subject

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‎06-22-2020 03:53 - edited ‎09-30-2023 05:31

‎06-22-2020 03:53 - edited ‎09-30-2023 05:31

Hello there @JennBryant, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to trying to fix the issue with the battery life on your Versa 2 prior to posting here.

I've seen that you contacted our Support Team after posting here and saw they helped you with this matter. 

Maria | Community Moderator, Fitbit


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