Versa 2 battery, heart rate, distance tracking issues

[Deegan_Roma]

My Versa 2's battery is dying really fast as of late, it takes around 2 days before needing another charge as opposed to when I first got it, it taking... well... longer. The heart rate monitor also seems finicky, sometimes it works and sometimes it doesn't. I was exercising and my watch said my heart rate was something like 80 but when I checked my pulse I was clearly above 100. The past few walks I have been on have also all shown different distance walked, but its the same walk everytime. It should be around 2.5 miles but it will show 2 miles or 2.2 miles etc.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Deegan_Roma, it's great to see you in our Fitbit Community. I'd like to follow up and help you with the battery, heart rate and distance issues that your Versa 2 has experienced.

In order to fix the heart rate and distance issues, please restart your Versa 2 as described in this help article. After this, check out this help page which contains some tips about how to wear your Fitbit device in order to improve the accuracy of your data.

Please try the tips listed in this help article in order to improve the battery life of your watch.

Finally, monitor your Versa 2 for the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.