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Versa 2 battery is draining in less than a day

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‎08-04-2022 04:52 - last edited on ‎08-04-2022 15:57 by Fitbit Moderator

‎08-04-2022 04:52 - last edited on ‎08-04-2022 15:57 by Fitbit Moderator

I have had my versa 2 for about 2 and a half years.

all of a sudden it’s barely holding charge I charge in the morning to 100% and by. 2pm it’s at 5%. Nothing has changed, always take it off around water, have reset it and followed all the instruction I have found on this message board but it’s just getting worse! 
I purchased three of the same at the same time and the other two are fine no issues.

 

Moderator Edit: Clarified subject

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‎08-04-2022 05:57

‎08-04-2022 05:57

Hi @Kayjayrey It sounds as though your battery might be dying. Have a look at THIS Help Article on battery problems and if all else fails try doing a factory reset (Settings App in the watch and scroll down to 'About'). If that doesn't help it is sadly nearing the end of its life.

Community Council Member

Helen | Western Australia

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‎08-04-2022 15:58 - edited ‎06-28-2023 10:16

In response to NellyG

‎08-04-2022 15:58 - edited ‎06-28-2023 10:16

Hi there, @upyesss. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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