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Versa 2 battery is draining too fast

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‎02-08-2023 18:04 - last edited on ‎02-09-2023 03:40 by Fitbit Moderator

‎02-08-2023 18:04 - last edited on ‎02-09-2023 03:40 by Fitbit Moderator

Just in the last few days, my battery has been running down quickly and I'm charging it twice a day.  I haven't changed anything 

 

Moderator Edit: Clarified subject

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‎02-09-2023 03:44 - edited ‎03-09-2024 06:01

‎02-09-2023 03:44 - edited ‎03-09-2024 06:01

Hi there, @SuzDea. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Keep in mind that your Versa 2 was designed to last 6+ days, but this also depends on how frequently you use all the features of your watch. Said that, I recommend charging your Fitbit watch with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above suggestion, please check this help article for more tips and recommendations. 

Maria | Community Moderator, Fitbit


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‎02-09-2023 04:02 - last edited on ‎03-09-2024 06:00 by Fitbit Moderator

‎02-09-2023 04:02 - last edited on ‎03-09-2024 06:00 by Fitbit Moderator

Hi @SuzDea - generally if you need to charge twice a day the watch has suffered damage, most likely accumulation of moisture inside. You can check the back windows with a magnifying glass for condensation. Another symptom is it may get hot while charging, if so stop immediately.

If changing the clock face, restarting it or eventually doing a factory reset doesn't cure the issue and it is under warranty it can be replaced where you bought it.

Author | ch, passion for improvement.

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