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Versa 2 battery is draining within 2 hours

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‎09-13-2020 18:01 - last edited on ‎09-14-2020 07:55 by Fitbit Moderator

‎09-13-2020 18:01 - last edited on ‎09-14-2020 07:55 by Fitbit Moderator

A few days ago,  my versa shut off automatically. The battery was dead & I had just charged it the night before. Now, even after it is fully charged, the battery only lasts for about 2 hours. I have tried resetting the watch twice already. Is there anything I can do to fix this?

 

 

Moderator Edit: Clarified subject

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‎09-14-2020 07:59 - edited ‎10-10-2023 16:55

‎09-14-2020 07:59 - edited ‎10-10-2023 16:55

Hi there @MarcusAF714, welcome to the Community Forums. I'm sorry to hear about your Versa 2's battery behavior, I understand how you must be feeling. Thanks for the details provided in your post, I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-14-2020 07:59 - edited ‎10-10-2023 16:55

‎09-14-2020 07:59 - edited ‎10-10-2023 16:55

Hi there @MarcusAF714, welcome to the Community Forums. I'm sorry to hear about your Versa 2's battery behavior, I understand how you must be feeling. Thanks for the details provided in your post, I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes