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Versa 2 battery life is draining too quickly

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‎11-23-2020 11:54 - last edited on ‎11-23-2020 13:58 by Fitbit Moderator

‎11-23-2020 11:54 - last edited on ‎11-23-2020 13:58 by Fitbit Moderator

I have previously asked about the battery life and was told to monitor how long it stayed charged. The weeks are getting shorter. Originally when charged the battery would last 7 days (Sunday to Sunday) I have now backed up to Tuesday but now it looks like I will barely make it to Tuesday this week as I am at 22% charge. I don’t have a lot of the features turned on right now as I am still in the process of increasing daily steps. The battery life was the selling point for me as I had an Apple Watch. What can be done to help with this issue

 

 

Moderator Edit: Clarified subject

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‎11-23-2020 14:35 - edited ‎10-10-2023 06:00

‎11-23-2020 14:35 - edited ‎10-10-2023 06:00

Hello @Rita-C, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2's battery isn't lasting as expected, I understand where your concern is coming from and how you must be feeling. I'm here to help you.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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