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Versa 2 battery life issue

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‎01-08-2021 12:27 - last edited on ‎01-10-2021 18:40 by Fitbit Moderator

‎01-08-2021 12:27 - last edited on ‎01-10-2021 18:40 by Fitbit Moderator

When Covid hit, my work closed. I took the versa off and put it on the charger. I left it there for about 4 months. Now it barely charges. Won’t charge to 100% and if I don’t take it off the charger after a few hours, it won’t charge at all. And the charge doesn’t last long anymore. It’s only a year old. Is this just dead now?

 

Moderator Edit: Clarified subject

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‎01-10-2021 18:40

‎01-10-2021 18:40

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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