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Versa 2 battery life not lasting and tracking issue

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‎09-02-2020 16:38 - last edited on ‎09-02-2020 21:12 by Fitbit Moderator

‎09-02-2020 16:38 - last edited on ‎09-02-2020 21:12 by Fitbit Moderator

My fitbit versa won't show the step count or heart rate on either the watch or app. The battery has also not been staying charged as long. I've only had the watch for about 4-5 months and the problems started showing up about a month ago.

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:11

‎09-02-2020 21:11

Hi @Lil_Vee, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Versa was designed to last 6 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance and should resolve the step/heart rate tracking issues.

 

Let me know if further assistance is needed and if you have any additional questions.

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