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Versa 2 battery life not lasting

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‎07-28-2020 04:51 - last edited on ‎07-28-2020 18:50 by Fitbit Moderator

‎07-28-2020 04:51 - last edited on ‎07-28-2020 18:50 by Fitbit Moderator

I got my girlfriend a Versa 2 for her birthday last week. Out of the box we are seeing very poor battery performance.  Yesterday she charged it overnight and within 24 hours it is down to 24% battery left.  I was under the impression we should see 4+ days of battery life.  Is this a common issue, should we return it for a new one with a better battery?

 

Moderator Edit: Clarified subject

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‎07-28-2020 18:50

‎07-28-2020 18:50

Hi @rmorrissey64, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Versa 2 was designed to last up to 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations.  

 

Let me know if further assistance is needed and if you have any additional questions.

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