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Versa 2 battery life not lasting

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‎09-20-2020 08:22 - last edited on ‎09-20-2020 20:19 by Fitbit Moderator

‎09-20-2020 08:22 - last edited on ‎09-20-2020 20:19 by Fitbit Moderator

After trying the oxygen sensor clock face, my Versa 2 started draining the battery ridicuously fast. I also could not swipe on the unit. The touch screen does what it wants to do. I uninstalled the clock face and restarted the unit. I have looked at every option on the app and site, and nothing has worked. The battery has been draining to 0 in less than a day, and no other settings have changed except for the installing the oxygen sensor clock face.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-20-2020 20:18

‎09-20-2020 20:18

Hi @BlueCollarBeard, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 6 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. 

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance. 

 

Let me know if further assistance is needed and if you have any additional questions.

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0 Votes

‎09-20-2020 20:47

In response to RicardoFitbit

‎09-20-2020 20:47

I have already tried all of that, and none of it worked.
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‎09-21-2020 06:27

In response to RicardoFitbit

‎09-21-2020 06:27

I'm having the same issue. Fitbit Versa 2 battery lasted 5-6 days. I've only had mine a month. The new update for the o2 sensor face was released and I hardly get 24 hours out of it. I've tried completely factory resetting it and turning off everything but heart rate and it still dies before one day is up. I leave it charging overnight now.  

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‎09-21-2020 06:35

In response to RicardoFitbit

‎09-21-2020 06:35

I have done all of this as well. Even turned off things I use because of it. My versa 2 isn't even a year old and its drained in less than 24 hours. 

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‎09-21-2020 07:34

In response to ChopperCharlie

‎09-21-2020 07:34

I have done the same thing. I tried everything that the website said,
troubleshooting wise. Nothing worked. I factory reset the unit and
uninstalled / reinstalled the app. Nothing has worked. I can't even get a
day out of it now. I even turned off a lot of the extra settings like sleep
tracking and such. It has not helped at all. I can't get the unit to swipe
down or swipe up. I can get it to swipe side to side oh, but that's about
it. I thought about getting the new Fitbit when it came out, but after this
oh, I'll just go with a Galaxy watch.
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