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Versa 2 battery life not lasting

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‎09-29-2020 03:54 - last edited on ‎09-30-2020 13:23 by Fitbit Moderator

‎09-29-2020 03:54 - last edited on ‎09-30-2020 13:23 by Fitbit Moderator

My battery was very low this morning for no reason. I usually charge it in the morning while I’m showering. Normally I have at least 65% battery, when I charged it this morning I had 6% battery. Any idea why this happened?

 

Moderator Edit: Clarified subject

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‎09-30-2020 15:09

‎09-30-2020 15:09

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this and further investigate, can you please let me know when was the first time you experienced this issue and how many times since then? The battery of our Versa 2 was designed to last 6 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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