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Versa 2 battery life not lasting

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‎10-09-2020 09:42 - last edited on ‎10-09-2020 18:34 by Fitbit Moderator

‎10-09-2020 09:42 - last edited on ‎10-09-2020 18:34 by Fitbit Moderator

My battery usually lasts 4-5 days, but literally in the last hour I've lost 16%. It was during a period when my versa wouldnt sync to my phone, so dont know if that's just a coincidence or not. No other issues apart from that.
Anyone had a similar issue?

 

Moderator Edit: Clarified subject

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‎10-09-2020 18:34

‎10-09-2020 18:34

Hi @RichardMc1984, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 5 days just as mentioned in your post, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎10-10-2020 00:16

In response to RicardoFitbit

‎10-10-2020 00:16

Hi Ricardo, thanks for your reply. I always charge it using the correct dock. It's just strange that for a period of roughly 1.5hours I lost 16% battery. After that I only lost 9% from 6pm overnight, which is normal for me. 

Do you know what may have caused this sudden drop in battery? As mentioned previously,  it came at a time when my versa wouldnt sync to my phone - do you think that had an impact? 

 

Thanks!

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